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Privacy Policy for your account

Your account data, cookie choices and wallet records sit under one Privacy Policy before you enter Classic Blackjack, Fortune Mouse or the sportsbook.

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alpha666 Privacy Policy for your account
CONTACT ROUTES

Ask us about your privacy

If you want to ask about the Privacy Policy, correct account details or understand a data request, contact us through the support area after logging in. We may ask you to confirm your identity before discussing account data, wallet records or device history, because privacy questions often involve sensitive details.

Team online

Live chat privacy desk

Use live chat for quick privacy questions about account details, cookie settings or recent login activity. We may move sensitive requests to a verified channel before sharing or changing any personal data.

Email request trail

Send longer privacy requests by email when you need a written trail. Include your account name, contact number and the data topic, but do not send card photos or full banking screenshots unless we request them.

Wallet record help

For Touch 'n Go, GrabPay, Boost dan FPX privacy questions, tell us the payment method and approximate time. We use that context to locate transaction logs without exposing unrelated wallet activity.

DATA HANDLING

Privacy controls inside alpha666

We handle privacy as part of daily account operations, not as a separate formality. The same controls that protect logins, verify withdrawals and manage support records also shape how long data is…

Account data collection

We collect details you provide during account setup, login, wallet use and support contact. This can include your name, phone number, device data, payment references and records needed to manage account access.

Cookie and device signals

Cookies help keep you signed in, remember basic preferences and flag unusual access patterns. You can adjust browser settings, though some account security and lobby functions may not work correctly without required cookies.

Wallet privacy checks

Touch 'n Go, GrabPay, Boost dan FPX records are used to match deposits, verify withdrawals and investigate payment questions. We keep payment references separate from general browsing activity where our systems allow.

Support record access

Support conversations are kept so we can follow up accurately and audit changes made to your account. Only staff who need the conversation for service, safety or compliance work may access those records.

Retention and deletion

We keep personal data only for account service, legal, security and transaction record purposes. When data is no longer needed, we remove it or reduce it so it no longer identifies you.

Correction requests

If your contact details, account name or wallet reference is wrong, ask support to check it. We may request proof before making changes, especially where the update affects withdrawals or identity checks.

Common Privacy Policy questions

These answers explain how the Privacy Policy works when you open an account, enter the lobby, use local payment methods or contact support. They are written for Malaysia account holders and focus on practical privacy rights, data access, correction steps and security checks.

We collect account details, login records, device signals, wallet references and support messages needed to operate your account. The exact data depends on how you use the lobby, payment methods and support channels.

Payment data helps us match Touch 'n Go, GrabPay, Boost dan FPX transactions to your account, confirm withdrawals and answer wallet questions. We use references and timing details rather than unrelated wallet history.

Yes, you can contact support to ask what account data we hold about you. We will verify your identity first, then respond through a channel suitable for personal and transaction-related details.

Cookies support sign-in sessions, basic preferences, fraud checks and account security. Some cookies are needed for the site to work; others help us understand technical issues and improve page behaviour.

You can ask us to correct details that are outdated or inaccurate. For changes linked to identity, phone number or withdrawals, we may request proof before updating the account record.

We share limited data with partners that help with hosting, payment processing, security checks and support tools. They receive only what is needed for their task and must handle it under agreed safeguards.

We keep data for account service, transaction records, security checks and legal duties. When it is no longer needed, we delete it or reduce it so it no longer points back to you.

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